Troubleshoot scanner

Restart main computer to fix scanner problem: See printer is ‘offline’ in Settings then restart

Windows 11 PC WiFi connection reset for scanner: Remove then add scanner. Open Settings ❯ Bluetooth and Devices ❯ Printers and scanners. Click on printer name then click ‘Remove device’. Next, click ‘Add device’, then click on the printer’s name to re-add

Windows 10 PC WiFi connection reset for scanner: Remove then add printer. Open Settings ❯ Devices ❯ Printers and scanners. Click on printer name then click ‘Remove device’. Next, click ‘Add a printer or scanner’, then click on the printer’s name to re-add

Mac computer WiFi connection reset for scanner: Remove then add printer: System Settings/System Preferences ❯ Printers and scanners then click the ‘-‘ to remove the printer then ‘+’ to scan for connected printers, select then re-add

Manually add the scanner’s IP address: For local area network connection issues manually add the IP address if the printer/scanner is not found automatically

Search Google for solutions for scanner: Consider replacing if over 3 years old