Troubleshoot printer-scanner

Check printer for a paper jam: open all areas and remove any paper jammed in the system. Check the manual for how to do this safely as it is important not to damage the paper feed in the process

Check nozzles and clean print heads if they are blocked: print a nozzle check (see maintenance) and if it is bad, run ‘clean print heads’ until it is good

Check ink levels: Search ‘printer name manual’ to get the manual and find how to check ‘ink levels’. Replace cartridge/s or top up ink tanks as required (see maintenance)

Check printer is connected: For WiFi go to printer settings and confirm that the printer is connected to the right LAN (Local Area Network) – the computer device must be connected also

Restart printer: Allow the printer software to fix a fault and/or reconnect to the WiFi router by turning off then on again

Restart main computer: See printer is ‘offline’ in Settings then restart

Windows 11 PC WiFi connection reset: Remove then add printer. Open Settings ❯ Bluetooth and Devices ❯ Printers and scanners. Click on printer name then click ‘Remove device’. Next, click ‘Add device’, then click on the printer’s name to re-add

Windows 10 PC WiFi connection reset: Remove then add printer. Open Settings ❯ Devices ❯ Printers and scanners. Click on printer name then click ‘Remove device’. Next, click ‘Add a printer or scanner’, then click on the printer’s name to re-add

Mac computer WiFi connection reset: Remove then add printer: System Settings/System Preferences ❯ Printers and scanners then click the ‘-‘ to remove the printer then ‘+’ to scan for connected printers, select then re-add

Software problems: Additional printer software may need to be uninstalled to fix a software problem. Windows PC’s do not need driver software now as they use a universal printer driver. Go to Apps ❯ Search for the printer name then uninstall

Manually add the printer’s IP address: For local area network connection issues manually add the IP address if the printer/scanner is not found automatically

Search Google for solutions for inkjet printer: Consider replacing if over 3 years old